Privacy Policy
Last Updated: October 2026 | Canonical URL: https://pileandloop.com/privacy-policy
At Pile & Loop (accessible at https://pileandloop.com), protecting your privacy is our utmost priority. This Privacy Policy document outlines the types of information that is collected and recorded by Pile & Loop and how we use it.
1. Information We Collect
When you place an order, customize a rug, or inquire via WhatsApp, we may ask you for personal contact and shipping details:
- Full Name
- Email Address
- Phone Number / WhatsApp Contact
- Delivery Address and Postal Code (for courier dispatch)
- Custom artwork or logos uploaded for tufting commissions
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Process, fulfill, and dispatch your custom tufted rug orders.
- Provide live delivery updates and courier tracking codes via WhatsApp or SMS.
- Communicate custom rug designs, yarn specifications, and proof mockups.
- Analyze website traffic using Google Analytics (GA4:
G-XF0YXNQBJK) to improve user experience.
3. Courier & Third-Party Services
We only share necessary shipping information (recipient name, address, contact number) with verified delivery partners including TCS Express, Leopard Courier, Trax, DHL Express, and FedEx solely for the purpose of delivering your order. We do not sell or rent your personal data to any third parties.
4. Contact Us
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at team@pileandloop.com or via WhatsApp at +92 305 1329462.