Return and Refund Policy
Because keyboard rugs are handmade and made-to-order, returns are generally not accepted after
Production begins.
Refunds, replacements, or store credit may be considered only in the following cases:
- Manufacturing defect
Wrong item received
Shipping damage
Lost shipment confirmed by the courier
Claim Time
Customers must report any issue within 48 hours of delivery.
Required proof:
- Clear photos of the product
Clear photos of the packaging
Order number
Description of the issue
Non-Refundable Cases
Refunds are not available for:
- Change of mind
Wrong size selected by customer
Color difference due to screen settings
Minor handmade variations
Delay caused by customsIncorrect address provided by customer
Damage caused by water
Damage caused by pets
Burns
Improper cleaning
Accidental damage
Excessive wear and tear