Expanded Privacy Policy
Pile & Loop values your privacy and is committed to protecting your personal information.
Information We Collect:
– Name, email, phone number
– Billing and shipping addresses
– Uploaded artwork and design files
– Payment-related information (processed by secure third-party providers)
– Order history
– Device information
– Browser information
– IP addresses
– Website interaction data
– Marketing preferences
Why We Collect Information:
– Process and fulfill orders
– Verify customer identity
– Prevent fraud
– Provide customer support
– Improve website performance
– Personalize user experience
– Comply with legal obligations
– Send order updates and marketing communications
Data Security:
We implement industry-standard technical and organizational safeguards to protect customer data. While no online system is 100% secure, we continuously monitor and improve security practices.
Customer Rights:
Customers may request access, correction, deletion, or export of personal information where legally permitted.
Expanded Terms & Conditions
By accessing or using the Pile & Loop website, customers agree to these terms.
Handmade Nature:
All products are handmade and made-to-order. Variations in color, shape, dimensions, carving depth, pile density, and finishing are normal characteristics of handcrafted products.
Website Content:
All text, graphics, product images, logos, videos, and content remain the intellectual property of Pile & Loop.
Product Availability:
Products may be discontinued, modified, or updated without prior notice.
Order Refusal:
Pile & Loop reserves the right to refuse orders due to suspected fraud, intellectual property concerns, pricing errors, or operational limitations.
Limitation of Liability:
Pile & Loop’s liability is limited to the amount paid for the specific product purchased.
Custom Rug Agreement
Custom rugs require customer approval before production begins.
Design Approval:
Customers are responsible for reviewing all design previews carefully.
Color Variations:
Screen displays differ between devices. Final colors may vary slightly.
Complexity Limitations:
Certain artwork, gradients, fine details, shadows, and textures may require simplification.
Production Changes:
Once production begins, no changes can be made.
Ownership:
Customers confirm they own or have legal rights to submitted artwork.
Portfolio Rights:
Pile & Loop may photograph and showcase completed rugs unless specifically requested otherwise.
Refund, Return & Exchange Policy
Due to the custom-made nature of products, refunds are generally unavailable after production begins.
Eligible Situations:
– Manufacturing defects
– Shipping damage
– Wrong item received
– Lost shipment confirmed by carrier
Non-Eligible Situations:
– Change of mind
– Minor handmade variations
– Delays caused by customs
– Color differences caused by screen settings
– Incorrect information submitted by customer
Claims Process:
Customers must submit claims with photos within 48 hours of delivery.
Shipping & Delivery Policy
Production timelines vary depending on design complexity, size, seasonal demand, and order volume.
Estimated Production:
Small Rugs: 1–2 weeks
Medium Rugs: 2–4 weeks
Large Rugs: 3–6 weeks
Complex Projects: Case-by-case
International Shipping:
Customers are responsible for customs duties, taxes, VAT, brokerage fees, and import charges imposed by local authorities.
Delays:
Weather, customs inspections, carrier disruptions, and public holidays may impact delivery times.
Copyright & Intellectual Property Policy
Customers must only submit artwork they own or have permission to use.
Pile & Loop reserves the right to reject:
– Trademarked logos
– Copyrighted characters
– Celebrity images
– Brand assets
– Content violating intellectual property laws
If a copyright complaint is received, production may be suspended pending investigation.
Warranty Policy
Pile & Loop provides a limited workmanship warranty covering manufacturing defects discovered during normal intended use.
Warranty Does Not Cover:
– Water damage
– Pet damage
– Burns
– Excessive wear
– Improper cleaning
– Accidental damage
– Commercial misuse
Approved claims may result in repair, replacement, or store credit.
Cookie Policy
Our website uses cookies to:
– Improve website functionality
– Remember user preferences
– Analyze website performance
– Personalize content
– Measure advertising effectiveness
Users may manage cookie preferences through browser settings.
Acceptable Use Policy
Users may not:
– Upload illegal content
– Upload copyrighted material without authorization
– Attempt website hacking
– Introduce malware
– Abuse customer support
– Interfere with website operation
Violations may result in account suspension or legal action.
Contact & Dispute Resolution
Customers should first contact support to resolve disputes.
Pile & Loop aims to resolve complaints fairly and efficiently.
Contact:
support@pileandloop.com
www.pileandloop.com